Terms & conditions
This website is operated by SKOKA. Throughout the site, the terms “we”, “us” and “our” refer to SKOKA. SKOKA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The last corrections were made May 27, 2020.
1. ABOUT US
1.1 This website is operated by SKOKA. We are “Skoka Limited” company, registered in Moscow, Russian Federation under the company number IP 315774600293957. Our office is at Russia, Moscow, Derbenevskaya Street, 20с15. If you want to get in touch with us, please, use the feedback form on our site.
1.2 Appeal to our clients:
(A) You have the right to cancel your order as said in section 8, you just have to let us know your decision. The easiest way to do it is through the contact form on our site. When using this method, you need to write your order number, so that we can identify it immediately. If you sent us your cancelation through the electronic means, the cancelation begins from the moment of you sending the message.
(B) If you’d like to contact us with any questions as well as complaints, please, use the feedback form.
(C) If at any point we need to get in touch with you, we will use the e-mail address given by you during registration or in written-form using the address which you provided with the order.
2. OUR PRODUCTS
2.1 All the images of the Products are given as an illustration. The material on this site is provided for general information only. We try to express the colours as close to the original as possible, but we cannot guarantee that the colours on the screen of your device completely match the colours of the finished Product. Received products may look a little bit different in comparison to the images provided on our site.
2.2 Although we try to give exact characteristics of our products, all the sizes, weight and colour can be slightly different, the error not exceeding 5%.
2.3 The packaging may differ from the images provided on the site. We reserve the right to change and modify the packaging of our products without any warning.
3. YOUR DATA – USE AND PROTECTION
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order.
3.1 Data we can collect
(A) You give us certain data by filling in the order form, or contacting us by phone, e-mail or other way. You give the data by registering, signing up to the newsletter, search for products, put in an order, participate in discussions and/or contests, or when you tell us about a problem with our site. The data can include your name, surname, address, e-mail, phone number as well as information about your credit/debit card.
3.2 How we use the data
(A) We use the data to fulfill any obligations based on any agreements between you and us, as well as giving information about products and services that you have asked for.
(B) To give information about other products and services similar to ones that you have been interested in.
(C) To give you information and to give permission to third-party websites to give you information that in our opinion may interest you.
If you are our client we will use e-mail and sms to get in contact with you with the goal of giving information about products which may interest you.
If you are registering as a new client and we give permission to third parties to use your data, we/they will also contact you through the use of e-mail or sms. If you do not agree to our using such data in order to provide you with information on other SKOKA Products or similar third-party products, you should indicate your non-agreement on the appropriate section of your Order Form or on the appropriate section of the e-mail letter.
(D) To inform you about any changes in our services.
(E) To make sure the content of our site is shown in the most effective and accurate manner.
3.3 The collected data will be used:
(A) for the management of our site, for the inside operations including search for and deletion of any errors, data analysis, testing, research, for statistics;
(B) for the betterment of our site, to create effective content for you and your electronic device;
(C) to allow you the use of interactive functions of our site;
(D) to keep our site safe and secure;
(E) to analyze the efficaciousness of the advertisement we create for you, and to give you the advertisement materials;
(F) to shape offers and recommendations for you and other users of our site about products that can interest you or them.
3.4 What we share:
(A) We can pass on your data to any member of our company or a third party, including business partners, suppliers, advertising companies, analysts, and search-system operators.
(B) We can pass on your information to or professional consultants, to fulfill any judicial obligations.
3.5 Where we store:
(B) If you were provided (or chose yourself) a password which allows you the entry to some parts of our site, you are responsible for keeping your password private and secure. Do not tell anyone your password.
(C) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
3.6 Your rights.
(A) You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can ask us not to process your data if you contact us.
(B) Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
3.7 Data access
(A) The Data Protection Act of 1998 gives you the right to obtain your data. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee (10$) for processing such request.
(A) To switch on some of the services of our site, such as “Remember me” function for the chosen language and authorization of the user;
(C) To store information about your preferences, and so allow us to customise our site according to your individual interests;
(D) To trace the third party sites that referred the user to our Site;
(E) To assess the authenticity of the users and to prevent fraudulent use of the accounts;
(F) To promote and advertise through such services as Google, Facebook, Adroll and Yandex. The cookies help us to show you relevant ads on other sites which you browse.
5. MAKING AN ORDER AND ONLINE STORE TERMS
5.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
6. THE CONTRACT
6.1 The pages of our online-store will help you to place an order. You should carefully read and check the order and correct any mistakes before finalizing the order.
6.2 When placing the order, you press the button “Finish the order”, after that you will receive a letter containing your order number to your e-mail. This letter is not the confirmation of your order, this is to inform you that we have received your order. In this letter will be contained the information about your purchase, the cost of the purchase, the cost of the delivery, and information in case you want to cancel the order.
6.3 The agreement between us will become effective only after we send you a “Send out confirmation” letter.
“Send out confirmation” is an e-letter which we send you when we have processed and shipped out your order (as well as in cases when we couldn’t process your order or you canceled the order before the shipping).
You must make sure that the confirmed order is correct and complete and immediately tell us if you see any mistakes. We are not liable for the mistakes you made during the ordering process.
6.4 Please give us the number of your order in all future correspondence with us. All prices include VAT if not stated differently.
6.5 If we are not able to ship out your order, if there is no such product available at the moment, or if we are not able to deliver it in the given timeframe, or in case of an incorrect price on our site, we will message you through your e-mail. In this case we are not going to proceed your order. If you have already paid for the order we will return the whole sum as soon as possible.
6.6 We provide the product for private use only. You agree not to use the product in advertisement, business or reselling. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). We are not liable for any losses in business, work activity or profit losses that you may face because of unlawful use of our product.
7. OUR RIGHT TO CHANGE THE TERMS AND CONDITIONS
7.1 We correct these Terms and Conditions from time to time. The date of the last corrections is always given in the first paragraph of the Terms, please always check for any corrections.
7.2 Whenever you place an order with us, the Terms effective at the moment of your order will be applicable to the agreement between you and us.
7.3 We are liable to change the Terms to reflect:
(A) Any changes in laws;
(B) Appearance of any circumstances influencing the manufacturing process.
7.4 In the case that we have to correct the Terms at the moment of you putting in the order, we will immediately contact you to brief you on any changes, for you to be able to sever the agreement, if you do not agree with the changes in the Terms, which have not been published at the moment.
8. CLIENT’S RIGHT TO RETURNS AND REFUNDS
8.1 You have the right to return the product during the timeframe given in paragraph 8.3. This means that for duration of given period, if you change your mind about the purchase, you can inform us about your decision, refuse the product, and get a refund. You can get a consultation about your rights in an attorney office.
8.2 This right is not applicable in case of any customized products or created based on individual specifications products.
8.3 You have the right to refuse the purchase for the duration of 14 days from the moment of you receiving the product.
8.4 To return the purchase you just have to notify us about your decision. You can do that through the client’s support form on our site or through an e-mail. You must give us the number of your order in your message, so that we could identify it. The annulment of the order goes into power from the moment of you sending out your message. For information on the return procedure look in paragraph 8.8.
8.5 In case of returns we agree:
(A) To return the money you have paid for the product minus the cost of the delivery to you;
(A-1) The cost of the delivery is included into the purchase in our store, which is why it is conditionally free for you. In case of the returns the expenses for the delivery are withheld from you in the amount of 30$ for the watch and 8$ for the watch strap;
(B) To exchange the product to a new one or to return the money for the duration of 14 work days after the moment of us receiving the product back.
8.6 If you want to return the product in accordance with the paragraph 8, for the reason of mistake made with the delivery, mistake in description or technological defects, in this case we will compensate the whole cost of the product including the delivery, and any reasonable expenses which you face upon returning the product to us.
(A) In this case the cost of the delivery should not be over 30$, if the cost is over this amount, all the additional expenses must be paid by the client.
8.7 The refund will go to your credit or debit card which you used for the payment on making your order. If you used a gift card to pay for the product, we will return you a new gift card.
8.8 After the confirmation of the return you will have to send the product to the address which will be stated in the confirmation letter.
(A) In case the product doesn’t have any flaws (excluding cases given in 8.6) you will have to cover the cost of the returning the product.
(B) You must send the product to us no later than 14 days after sending the return request.
8.9 When returning the product the client must carefully protect the shipment. In case the product is returned without any physical protection against damage during the shipping, the product is damaged or the package is not complete, there will be no refunds or returns carried out.
8.10 All the costs for the returning of the product are paid in US Dollars ($). All the prices given in other currencies are based on the current rate of exchange.
8.11 Take note, refunds and returns are not carried out without our prior agreement.
9.1 Your order is shipped out in 1-2 working days after your payment is made. In certain cases the timeframe for the shipping out may be lengthened (look in paragraph 9.5 for more information).
9.2 After the shipping out we will contact you through the e-mail you have put in your order. In the letter we will give you information on when your order was shipped out and the tracking number for your order.
9.3 You become the owner of the product as soon as we received your payment.
9.4 You have the right to refuse the delivery until the moment the order is shipped out. After the shipping out the return will be proceeded as stated in paragraph 8.
9.5 The timeframe for shipping out may be lengthened for such reasons:
(A) Holidays when the shipping company doesn’t work
(B) Circumstances beyond our control, as stated in paragraph 13.
9.6 With international shipping the product may be taxed, these taxes are applicable when the product reaches the destination point. Take note that we do not control any taxes, customs or other fees put by your government. International clients are responsible for all the local customs, taxes and so on. The customs policy differs from country to country, so please contact your local customs office to get more information.
9.7 International clients are responsible for paying all the local customs, taxes and so on. The customs policy differs from country to country, so please contact your local customs office to get more information.
9.8 Take note that as soon as your order is shipped off, we are not responsible for any losses or damages caused by the delivery company. Tracking the order, contacting your local post service in order to receive the delivery safely and in time are clients responsibilities. Take note, that if the order was stolen/lost during the delivery the second delivery may be organized under our consideration.
9.9 In case you are not able to sign for the delivery, you will be left a notification. You will be responsible for getting in touch with the local postal service and receiving of the shipment. If the timeframe for the receiving of the shipment is over, the delivery will get sent back to us. In this case the repeated shipment will be paid by you and realized only after we discuss the new shipping timeframe.
9.10 You are responsible for following all of the laws and rules where the product is shipped to. We are not responsible for you breaking any of these laws.
10. PRICES AND DELIVERY COST
10.1 All the prices published on the site are current. We guarantee that during the order the price is fixed and cannot be increased for that order, even if the prices on the site have increased.
10.2 If the price on the site decreases and your purchase has not been sent out, we will return the difference.
10.3 VAT is included into the price of the product, if VAT is increased by the government during your order it doesn’t affect the cost of your purchase. If VAT decreases and the purchase has not been shipped out we will return the difference.
10.4 The price includes the cost of the shipping. This is why the shipping is conditionally free for you. You only pay for the shipping in cases stated in paragraph 8.5.
10.5 There is a possibility that despite our effort some of the products may have incorrect price listed. If we find any mistakes in the prices of your chosen products we will immediately notify you. You will have the opportunity to continue the order with the corrected price or to cancel the order. We will not proceed the order until we contact you, using the contact information you have given during the order, and confirm the changes. In case we are not able to receive a confirmation from you we will annul the order.
Take note that if a mistake in price is obvious and acknowledged by us as incorrect we are not obliged to give you the product with this (smaller) cost.
11. HOW TO PAY
11.1 When ordering from us, you can pay in different convenient ways. We accept payment in different currencies (about 87), All Major Credit and Debit cards are accepted by us, we accept payment by PayPal as well.
11.2 Payment is processed through 2Checkout technology which has the highest possible safety certificate of all PCI Level 1. All your card data is protected and safe.
11.3 Your card information is not collected and is not seen by anyone in our company. All data transferred between the server and your browser is private.
12. OUR WARRANTY
12.1 We give you a 24 month warranty from the moment of you placing the order
12.2 The warranty covers watches bought through our site or through official distributers
12.3 The warranty covers any mechanical or production trouble which can appear in the cause of wear.
12.4 The warranty doesn’t cover:
– Traces as a result of everyday wear, scratches on the glass or the body;
– The end of battery life;
– Damage because of incorrect use or storage, or lack of care (for example damage from hits, dents, scratches, splits);
– Water damage;
– The damage or loss of aesthetic view of the watch strap;
– Accidents, loss, stealing;
– Damage because of incompetent repairs;
– In cases you can’t use the product in accordance with the user manual.
12.5 The warranty doesn’t cover the leather watch straps because it’s a contact material which needs periodical change. Leather is natural, porous material which is why it is better to avoid contact with water which leads to its shortened lifespan. In the process of wear the structure of leather can change and get a unique patina.
12.6 If you are a consumer, this warranty does not violate your rights on the purchase of the flawed products or products as described above. You can consult on your rights at your local judicial organs.
13. FORCE MAJEURE
13.1 We are not liable for any delay in performing any of our obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of SKOKA, and SKOKA shall be entitled to a reasonable extension of time for the performance, these circumstances are defined in section 13.2.
13.2 Seller will not be responsible for any delay or failure in any performance due, without limitation, to acts of God, war, warlike conditions, blockade, embargoes, riots, governmental restriction, labor disturbances, unavailability of anticipated usual means of supplies, transportation or loading facilities, technological or natural disasters, wrecks, epidemics, quarantine, fire, flood, earthquake, explosion, crash of banking system, death or deadly sickness of the management of the project, any unforeseen change in circumstances, or any other causes beyond its reasonable control.
13.3 In case of force majeure we guarantee to:
(A) get in touch and inform you as soon as we can;
(B) to stop providing our services, with immediate renewal of our services as soon as the causes beyond our control are resolved.
13.4 You have the right to sever the contract with us if these circumstances beyond our control continue for more than 30 days. To severe the contract, get in touch with us. In case of the severance we will return your money.
14.1 “Written form” as mentioned in these Terms and Conditions includes letters and agreements sent through e-mail.
14.2 As a consumer you can contact our support service as described above.
15. INTELLECTUAL PROPERTY
15.1 All the elements of this site, such as: descriptions, prices, audio and video, graphics, illustrations, pictures, blueprints, design, images, drawings and logos, packaging and its design and other Content are considered to be Intellectual Property SKOKA Limited.
15.2 The Content is protected by copyrights, trademarks and other forms of Intellectual Property Rights recognized and protected by national and international laws. You agree to comply with all such laws as are applicable to you.
15.3 Except as permitted by these Terms, you may not copy, or make any use of any part of the Site or use any such Intellectual Property Rights for any purposes.
15.4 Recreation of any part of the Content published on the Site is permitted solely for your own non-commercial use and benefit. Any other use (for example, to promote business) is strictly prohibited.
15.4 You may not modify, rent, lease, loan, sell, distribute or create derivative works based on the Content (either in whole or in part) as defined in paragraph 15.2 unless you have been specifically permitted to do so by SKOKA, in a separate agreement in written form.
15.5 In these Terms intellectual property rights shall mean all intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including copyright, database rights, patents, patent applications, patent rights, rights in designs, trademarks, trademark applications, trademark registrations, trademark rights, trade secrets and all other intellectual property and proprietary information rights as may exist now or hereafter come into existence, all modifications, continuations, renewals and extensions of the foregoing, and all claims, actions, causes of action, damages, costs, expenses, profits, penalties, recoveries and remedies relating to any past, present or future infringement of any of the foregoing, arising under the laws of any country, state or jurisdiction in the world.
16 OTHER IMPORTANT CONDITIONS
16.1 We can pass on our rights and obligations according to the Agreement to another organization but it will not influence your rights or our obligations. If this happens we will notify you through information published on this site.
16.2 You can pass on your rights and obligations according to the Agreement to another person if we give permission in the written form. In case you are the customer and you purchased the product as a gift you can pass on the right to our warranty to the receptor of the gift without our permission.
16.3 The agreement is signed between us (SKOKA) and you (client). No other people can demand the realization of the conditions of this agreement. In case you are the customer and you purchased the product as a gift you can pass on the right to our warranty as stated in paragraph 12 to the receptor of the gift without their agreement and without any corrections put into the Agreement.
16.4 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16.5 These Terms and Conditions shall be governed by and construed in accordance with the laws of Russian Federation and shall be subject to the non-exclusive jurisdiction of the courts of Russian Federation.